(Images: AirCanada.com)

Kootenay kidney patient awaiting Air Canada refund

Dan Ervin has waited for an Air Canada refund since his kidney transplant was cancelled in August

Nobody wants to wait months for a refund cheque.

Especially if that cheque was a loan from a friend in the first place.

Dan Ervin lives in Trail and has been waiting for a kidney transplant for six years; however luck was in Ervin’s favour and a call came in August that a donor was available.

But the clock was ticking, because in order to receive a new kidney, Ervin had to get to Vancouver from Trail within 12 hours.

He lives on a small disability pension, money is tight and the plane ticket would cost hundreds of dollars Ervin didn’t have.

The next flight out of the West Kootenay Regional Airport was via Air Canada at the price of $323.53, one-way.

So Ervin’s good friend, a senior on a fixed income, saved the day. The man drove Ervin to the airport and paid $323.53 by debit for the Vancouver-bound flight.

Unfortunately, before Ervin could board, he received a call from Vancouver informing him the kidney was no longer available and the transplant cancelled.

Understandably upset, the men returned to the Air Canada desk and asked for a refund as the medical flight was no longer needed.

Ervin says they were told a refund could not be issued right away. Instead, they would have to wait for it to be processed at the corporate office, and a cheque would be mailed out.

Now mid-October, he is still waiting for the $323.53 refund.

Being out the money is a real hardship, because by the time Ervin pays rent and food, there’s nothing left to start paying back his friend.

“I’ve been calling them (Air Canada) every week for the last two months,” says Ervin, clearly frustrated. “All I’m getting is the run around, a wooden voice comes on the line and says, ‘your request is being processed and the cheque will be coming in the mail’.

That’s exactly what it (phone recording) says … and it’s hard because the people who loaned me the money did it as a favour to me, they are seniors and on a fixed income too.”

The Trail Times contacted Air Canada media relations Thursday, the company responded by email that afternoon, citing concern. The email stated the Air Canada Customer Relations team would be in touch with Ervin.

By late Saturday afternoon, Ervin says he has not yet been contacted by Air Canada.

Just Posted

Alert Bay, Sointula Sailings affected by bad weather

BC Ferries is holding the Quadra Queen II in dock this morning

Minor Earthquake strikes near Port Hardy

M 4.7 182km SW of Port Hardy

Viral video shows deer killed on Snapchat in Campbell River

RCMP say they have identified those involved and are working with conservation officers

Vancouver Island Firefighters Association Fall Training Seminar

Port Hardy Fire Rescue hosted the Vancouver Island Firefighters Association Fall Training Seminar.

‘Sisters of Song’ choir brings joy to Port Alice singers

“Music is an extreme source of joy for a lot of people.”

VIDEO: Rare comic showing Superman’s 1st appearance to be auctioned

The 1938 comic features Superman hoisting a car over his head

3,800-plant grow-op busted on First Nation reserve

Three men face charges after RCMP bust a large drug operation on the Soowahlie Reserve near Chilliwack

VIDEO: Government approves funding of $750,000 drug for B.C. woman

Approval comes one day after province announces funding for Soliris on a case-by-case basis

B.C. boy’s social media bid to get levidrome in the Oxford dictionary goes viral

‘It’s been five weeks and has totally blown up today.’

Whistler venues could see 2026 Olympic action

Calgary is looking to cut down on costs

Michael Buble announced as 2018 Juno host in Vancouver

Awards will celebrate Canadian talent in March

BC Hydro issues storm safety tips

Bulletin indicates “electrical contact incidents resulting in serious injury are on the rise.”

B.C. flaggers rally after colleague struck in Okanagan

Traffic Control Personnel respond to colleague being hit in Lavington

INTERACTIVE MAP: Follow the 2017 Tour de Rock

Follow the Tour de Rock, as they pedal more than 1,000 kilometres fundraising to combat paediatric cancer

Most Read