PORT McNEILL—Mary Mavis, Mount Waddington Transit coordinator, was honoured with the Transit SuperStar Award for Excellence in Customer Service during the recent BC Transit AGM and awards banquet in Kelowna.
Mavis has headed the local transit service through her position with North Island Community Services Society since its arrival on the North Island in July of 2008.
“Mary really is a transit superstar! She does it all!” wrote Liette Patterson of the Regional District of Mount Waddington in her nomination letter to BC Transit. “Mary genuinely cares about people. Drivers and passengers benefit daily; if there’s an issue you can bet she’s behind the scenes finding a way to fix it.”
The award was based on accomplishments in the 2013 calendar year, and it was an eventful year for Mavis and Mount Waddington Transit.
She oversaw a fifth anniversary celebration, held at Gate House Community Theatre, that included a short film produced by youths in an NICSS program. She also created a Seniors Travel Orientation workshop designed to introduce seniors to the transit system and help them navigate the schedules and trip planning.
Mavis also represents Mount Waddington transit at public events, including OrcaFest, the Mount Waddington Regional Fall Fair and a Stuff the Bus food donation program.
Patterson noted Mavis also earned her own Class 4 license so she is able to help out behind the wheel in an emergency.
“Mary is a shining example of some of the amazing people working with BC Transit and B.C. communities,” Patterson said.