911 service goes private

The RCMP will be relieved of 911 call answering services and a private company will take on that share of the responsibility.

COMOX—The RCMP will be relieved of 911 call answering services and a private company will take on that share of the responsibility, following a study of options for emergency call-taking and fire dispatch by the North Island 911 Corporation.

The Corporation’s board of directors voted to contract with E-Comm for 911 call answering services, and to continue to have fire dispatch services provided by the Campbell River fire department.

The Corporation had hired Pomax, a firm providing independent consulting expertise to public safety and public service organizations since 1996, to undertake an analysis of the options for 911 call answering after the RCMP, which had provided that primary call answering service, advised that it was not part of the force’s core business and that the price would be going up.

The analysis looked at current and future cost increases facing the service, efficiency and effectiveness of service delivery.  There were no concerns with the performance of the existing contracted service providers – RCMP and Campbell River fire department.

“This is probably the most profound decision this board will ever make,” said North Island 911 Corporation president Jon Ambler. “This is an operational business and in some cases the operations involve life and death. E-Comm has proven strength in primary call answering for 911, and Campbell River Fire Department has proven strength in fire dispatch. Both organizations are operationally ready, right now, to provide these vital services for our citizens and visitors.”

The cost of the new model for the “public safety answering point” (PSAP) 9-1-1 call answering will be $2,003,510 over a five year period, approximately $1.7 million less than it would have been under a new agreement with the RCMP.

The new model is anticipated to take effect in the fall of 2014, with the agreement covering a five year period, able to be renewed. The previous contract with the RCMP expired in March 2014.

The North Island 911 Corporation was established in 1995, and manages the provision of 9-1-1 to the regional districts of Comox Valley, Strathcona, Mt. Waddington and Alberni-Clayoquot, Powell River and a portion of the Nanaimo Regional District. The Comox Valley Regional District provides administrative services for the corporation.

 

Just Posted

North Island Atom Eagles fall to Nanaimo Clippers at home

The Eagles put in some solid shifts over three tough periods.

VIDEO: Saanich resident shocked when trespasser licks security camera, rummages through mail

‘I found the situation really bizarre,’ said the Gordon Head resident

Commercial fisheries off-loading business booming in Port Hardy

Off-loading facilities pack, ice, and load in totes the fish that are caught by commercial fishermen

STRIKE: WFP and USW are back at the table for mediation

“No further updates until either an agreement is reached or one party or the other breaks off talks”

Environment Canada issues gale warnings for western Vancouver Island

Gale warnings in effect for most of Vancouver Island and west coast Mainland

BC Ferries crew member taken to hospital after getting struck by bow doors

Two sailings between Horseshoe Bay and Departure Bay were cancelled

Greta Thunberg meets with First Nations chief in Fort McMurray

Thunberg has turned her protest against climate change into a global movement

Canucks hang on for 3-2 win over Rangers in New York

Vancouver scores three times in first period

More beef products recalled due to possible E. coli contamination

The food safety watchdog has been investigating possible E. coli 0157:H7

B.C. VIEWS: How to get the best deal on your ICBC car insurance

ICBC slowly being dragged into the 21st century

Most Read