Koltan in the E-Comm Lower Mainland Call Centre. (E-Comm)

Koltan the yellow lab provides therapeutic love for B.C.’s E-Comm 911 team

Registered counsellor Lynn Gifford and pooch will be based in Vancouver

British Columbia’s 911 emergency call centre is the first in the country to add a registered clinical counsellor and assistance dog to its wellness team.

Lynn Gifford, a specialist in trauma stewardship, and Koltan, a four-year-old yellow Labrador retriever, were at Emergency Communication, known as E-comm, in Vancouver on Monday for the announcement.

“The day-to-day challenges of the job itself can have an impact on your mental and your emotional health, just through repeated exposure,” said Jasmine Bradley, communications manager at E-Comm. “So hearing the sounds of gunshots, or somebody being attacked, even just silence on the other end of the line, it can all take its toll on you over time.”

Bradley said E-comm has used therapy dogs in the past for major events like the death of Abbotsford Cst. John Davidson, who died in the line of duty in 2017, and is optimistic the program will be successful.

READ MORE: ‘An officer and a gentleman’: Const. John Davidson is laid to rest

Koltan was bred and trained by the Pacific Assistance Dogs Society, known as PADS.

Tara Doherty, communications manager at PADS, says the organization breeds their dogs for health, temperament and resilience. She says it’s important for the animal when dealing with surprises and loud noises to recover quickly and handle a high-stress environment.

“They’ll come into a room full of people, and even if some of their favourite people are there, they’ll go straight for the person that maybe is having a hard day, or a tough day,” she says. “They kind of seek them out, so we’re looking for that natural ability. Koltan certainly has it.”

Doherty says it costs the non-profit $35,000 to train a dog, and they expect them to work 10 to 12 years.

Although Gifford and Koltan will be based out of Vancouver, they will travel to B.C.’s second emergency call centre located on Vancouver Island as they are needed.

The pair will be working full-time after the Easter weekend, but they won’t always be on the clock.

“At the end of the day they go home together, his vest comes off, he’s part of a family and gets to be a dog… and do all the things that a normal dog would do,” said Doherty.



joti.grewal@bpdigital.ca

Like us on Facebook and follow us on Twitter

 

Koltan (E-Comm)

Lynn Gifford, a specialist in trauma stewardship, joins E-Comm as its full-time Workplace Wellness manager along with certified assistance dog Koltan, a four-year-old Yellow Labrador Retriever. (E-Comm)

Koltan (E-Comm)

Just Posted

Eke Me-Xi Learning Centre’s 2018-2019 graduating class

The Eke Me-Xi Learning Centre is located on the Tsulquate reserve in the North Island.

Skin deep: A look inside the ink behind Beacon Tattoo

Patrick Berube, owner of Beacon Tattoo, spends most of his Tuesdays at… Continue reading

Second recreational cannabis shop opens its doors in Port Hardy

Pacificanna owner Darren Saunders was excited to finally see his family-run business open up shop.

Bradshaw’s Photo Highlight: A lone crow landing beside an eagle

“I saw an eagle just sitting there, but I had a feeling it wouldn’t be there long as I got closer”

Port McNeill council’s June 17 meeting features ‘packed agenda’

A draft policy on wildfire response for the Port McNeill Volunteer Fire Department was presented.

VIDEO: Killer whale steals fisherman’s catch off North Coast

Fishing duel results in eager orca snagging salmon in Prince Rupert

Fate of accused in Canadian couple’s 1987 killings in jury’s hands

William Talbott’s lawyer says DNA doesn’t prove murder

PHOTOS: North Island home gutted in fire deemed ‘suspicious’

No injuries reported; firefighters prevented blaze from spreading

Child killed after being hit in driveway on Vancouver Island

The driver of the vehicle remained at the crash scene and is fully cooperating

Eating sandwiches, putting on makeup behind the wheel could land you a fine

RCMP say if you cause an accident while eating you could be penalized

Cat badly hurt in animal trap was likely stuck for days, B.C. owner says

Blu, a three-year-old house cat, suffered severe damage to his hind leg after being stuck in trap for days

Vancouver Island woman assaulted after confronting thief

RCMP warn residents to call for police assistance

Island Health issues safer drug-use tips ahead of music festival season

Health authority aims to reduce overdose risks at festivals

40 cats surrendered in apparent hoarding at B.C. home

Officers found the cats living among piles of garbage and feces, suffering from fleas

Most Read