Ombudsperson to field complaints

North Island residents will have a chance to directly air complaints into B.C.’s public agencies June 2-3.

North Island residents will have a chance to directly air complaints into B.C.’s public agencies when the provincial Ombudsperson’s office pays a rare visit to the region June 2-3.

“We serve the entire province; if people have not been successful in resolving their problems with the public agency and still feel they have not been treated fairly and reasonably, they can come to us”, Ombudsperson Kim Carter said. “While the majority of complaints are by telephone, mail or online, some people are more comfortable meeting face-to-face and I feel it’s important that this opportunity is available to people throughout the province.”

An ‘Ombudsperson Office for the Day’ will be set up in Port Hardy Monday, June 2, and in Port McNeill Tuesday, June 3. While her staff meet with local residents wishing to file a complaint, Carter will meet with civic leaders and agencies under her jurisdiction.

The tour also includes stops in Power River, Courtenay/Comox and Campbell River.

B.C.’s Ombudsperson Office can investigate complaints about all provincial ministries and boards, Crown corporations, colleges and universities, schools and boards of education, health authorities, local governments and self-governing professions. Appointments need to be booked ahead of time by calling 1-800-567-3247.

The role of the Ombudsperson is to uphold the democratic principles of openness, transparency and accountability, to ensure that every person in B.C. is treated fairly in the provision of public services, and to promote and foster fairness in public administration. The Ombudsperson does this by receiving and investigating individual complaints and conducting systemic investigations to consider issues from a broad perspective.

Nearly 7,500 inquiries and complaints were responded to and 1,900 early resolutions or investigations were completed last year by B.C.’s Ombudsperson Office. Individual complaints resolved were varied, but the Ministry of Social Development and Social Innovation; the Ministry of Children and Family Development; the Ministry of Justice; WorkSafeBC and ICBC were the five most significant provincial public authorities dealt with during the year.

 

Just Posted

VIDEO: Terry Fox Run returns to Port Hardy for the first time since 2016

All told, Port Hardy’s Terry Fox Run raised $2,200.30 with more still coming in.

2019 FEDERAL ELECTION: Meet the candidates for the North Island-Powell River riding

In an effort to inform the North Island-Powell River riding constituents, we… Continue reading

Port Hardy celebrates Pride Day at Sacred Wolf Friendship Centre

In the evening, FISH TACO: A Seaside Drag performance was held at the Quarterdeck Pub.

Federal election: Meet the North Island candidates

We begin this series on the federal election by asking about their motivation for running.

Port McNeill Lions Club on the verge of shutting down, needs members

Stewart and Hinton hope volunteers will step forward to help them through this difficult time.

VIDEO: Liberals make child care pledge, Greens unveil platform on Day 6 of campaign

Green party leader Elizabeth May unveils her party’s platform in Toronto

Free Tesla 3 offered with purchase of Surrey townhome

Century Group’s offer for Viridian development runs through Oct. 31

B.C. communities urged to improve disability access

One in four B.C. residents has disability, work wanted

Sikh millworker lodges human rights complaint against Interfor, again

Mander Sohal, fired from Delta’s Acorn Mill, alleges discrimination based on religion and disability

UVic students killed in Bamfield bus crash were from Winnipeg, Iowa City

Authorities said the two victims were a man and a woman, both aged 18

Safety concerns resurface after fatal bus crash on Vancouver Island

Huu-ay-aht First Nations wants a safe route between Bamfield and Port Alberni

National weather forecasters predict average fall, cold winter

The Weather Network says precipitation will about average in most parts of Canada

Two dead, two in critical condition in highway crash near Campbell River

Highway 19 reopened Sunday night after it was closed in both directions

VIDEO: Vancouver Island mayor details emergency response after fatal bus crash

Sharie Minions says she is ‘appalled’ by condition of road where bus crashed

Most Read