Dispatcher at Campbell River fire dispatch centre during wind storms on Dec. 20. Photo courtesy Campbell River Fire Department

Dispatcher at Campbell River fire dispatch centre during wind storms on Dec. 20. Photo courtesy Campbell River Fire Department

Toppled power lines trap people in B.C. dispatcher’s record-breaking day

Wind storm generated roughly 500 emergency calls, mostly from central Vancouver Island

Intense winds led to record-breaking call volumes for fire dispatchers on Thursday, as toppled hydro lines trapped residents in their homes and falling trees blocked roads and destroyed property.

That’s according to Stephanie Bremer, who manages the fire dispatch centre in Campbell River. The centre handles emergency calls for 61 fire departments.

By the time Bremer finished work at 9:30 p.m., the dispatch centre had received nearly 500 calls, mostly from the central Island.

READ MORE: Highway 4 reopens between Qualicum and west coast

The dispatch centre processes about 12,000 files per year. If Thursday’s calls were the norm, that number would be closer to 180,000, she said.

“That was a significant amount of calls for our centre,” said Bremer. “(Thursday) was actually the busiest day that we’ve ever had in the history of our dispatch centre.”

The centre, which was established in 1995, fields calls for 50 fire departments on northern and central Vancouver Island and 11 in northeastern B.C.

As high winds caused power lines to fall under the weight of trees, many people were trapped inside their homes.

“They were feeling that they weren’t actually able to safely leave their residence,” she said. “A lot of these hydro lines were actually still live.”

Falling trees also blocked roads, smashed into homes, broke windows and damaged vehicles.

PHOTOS: Local resident captures images of waves battering the coast in Campbell River

The wild weather led to several car crashes, and four structure fires were potentially caused by fallen power lines.

“We had a few instances where hydro poles were actually snapped,” Bremer said. “Hydro poles were coming down (and) transformers were coming down, creating very unsafe situations.”

Up to six dispatchers were on duty, compared to the usual two, she said. The influx of calls prompted staff to activate the backup centre, which is normally reserved in case the main centre is evacuated.

On Friday, the centre was still receiving reports of people waking up or coming home to damaged power lines and fallen trees, but overall the situation had calmed considerably.

Bremer said Thursday’s effort was a good opportunity to test the resources of the dispatch centre, and a great example of teamwork by emergency personnel.

READ MORE: Man rescued after B.C. city’s pier breaks up in wind storm

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Speed limit change on Hwy 19 north of Port McNeill. (Zoe Ducklow photo)
New speed limit near Cluxewe Resort on Hwy 19

The Ministry of Transportation and Infrastructure made the change Dec. 1

Felled spruce and cedar trees waiting to be stripped, sorted and hauled down Island. (Zoe Ducklow photo)
Kwakiutl First Nation angry at logging in Douglas Treaty land

The nation is calling on government to honour the Douglas Treaty

The Christmas Tree being put back up in the Thunderbird Mall parking lot. (Thunderbird Mall photo)
Giant Christmas tree returns to Thunderbird Mall Parking lot

At the end of the 2019, extreme winds knocked over the community Christmas tree.

Black Press file photo
Port Hardy RCMP catch shoplifting suspect who allegedly stole over $500 worth of clothing from local store

The suspect was eventually released with multiple conditions and to attend court in February of 2021

Quatsino First Nation is heading back to the polls. (Quatsino image)
Quatsino First Nation electing new Chief and Council

The ballot count will be broadcast over Zoom after polls close

Motorists wait to enter a Fraser Health COVID-19 testing facility, in Surrey, B.C., on Monday, Nov. 9, 2020. THE CANADIAN PRESS/Darryl Dyck
Another 694 diagnosed with COVID-19 in B.C. Thursday

Three more health care outbreaks, 12 deaths

Lake Trail Middle School in Courtenay has closed again due to a threat Friday (Dec 4). File photo
Island middle school closed for the second time in a week due to threat

On Nov. 26, Lake Trail Middle School was closed for a day while a similar incident occurred.

Melissa David, of Parachutes for Pets and her dogs Hudson and Charlie are trying to raise money for a homeless shelter that will allow pets and are seen in Calgary, Alta., Thursday, Feb. 6, 2020.THE CANADIAN PRESS/Jeff McIntosh
‘My only wish:’ Children asking pet charity to help their furry friends at Christmas

Parachutes for Pets says it has received 14 letters from children in the last week t

Melissa Velden and her chef-husband Chris Velden, stand in their dining room at the Flying Apron Inn and Cookery in Summerville, N.S. on Friday, Nov. 20, 2020. The couple is hosting holiday parties with appropriate distancing and other COVID-19 health protocols in place at their restaurant. THE CANADIAN PRESS/Andrew Vaughan
Celebrities, Santa and Zoom part of office holiday parties being held amid COVID-19

Many will send tokens of appreciation to workers or offer time off or cash

A demonstrator wears representations of sea lice outside the Fisheries and Oceans Canada offices in downtown Vancouver Sept. 24, demanding more action on the Cohen Commission recommendations to protect wild Fraser River sockeye. (Quinn Bender photo)
First Nations renew call to revoke salmon farm licences

Leadership council implores use of precautionary principle in Discovery Islands

Ten-month-old Aidan Deschamps poses for a photo with his parents Amanda Sully and Adam Deschamps in this undated handout photo. Ten-month-old Aidan Deschamps was the first baby in Canada to be diagnosed with spinal muscular atrophy through Ontario’s newborn screening program. The test was added to the program six days before he was born. THE CANADIAN PRESS/HO, Children’s Hospital Eastern Ontario *MANDATORY CREDIT*
First newborn tested for spinal muscular atrophy in Canada hits new milestones

‘If Aidan had been born any earlier or anywhere else our story would be quite different’

BC Ambulance Services reassures people that the service is well staffed and ready to respond. Photo by Don Bodger
BC Ambulance assures the Island community they’re ‘fully staffed’

‘Paramedics are not limited to a geographical area.’ — BCEHS

(Pixabay)
Canadians’ mental health has deteriorated with the second wave, study finds

Increased substance use one of the ways people are coping

Most Read