A Maple Ridge woman is critical of a Langley business for refusing to allow her 11-year-old brother’s certified service dog inside. (Danica Dutt Facebook posting)

VIDEO: Boy’s service dog bounced from B.C. trampoline park

A Maple Ridge woman says her brother’s certified service dog was refused entry. She took to social media.

A Maple Ridge woman is speaking out after taking her little brother to a trampoline park in North Langley and being refused access because of his service dog.

Danica Dutt said she took her 11-year-old brother, who has autism, to the Langley location of the Extreme Air Park on Wednesday evening.

“Before my brother could begin to even jump, one of the staff told us the service dog was denied access because she was not needed,” Dutt posted on Facebook.

“I explained to her the dog has public access and showed her the paperwork, but she said there was nothing she could do. The owner of the company said the dog was not allowed to be there, and only service dogs who have a ‘purpose’ (i.e a seeing eye dog) would be permitted to enter.

“I had to stand and wait for 30 minutes with my 11-year-old autistic brother while the lady working discussed this on the phone with management.”

Dutt said she asked to speak to a manager and was told staff were not allowed to give out the phone number.

“The best part was, I got to tell my 11-year-old brother he wasn’t allowed to jump and his eyes filled with tears. He does not understand,” she wrote.

Dutt said she is angry because the business would not provide a refund, only a credit.

“Our intentions [in sharing this] are to raise awareness on the rights of service dogs who assist those with autism. Not all disabilities are visible, but all are valid,” she wrote in a Google review.

People were quick to respond on social media, some adding comments to the business’ Google reviews. By Thursday morning, her posting had more than 1,000 comments.

The online reviews included a few comments labelled “response from the owner.”

“We do not allow leg braces or wheelchairs or dogs on the trampolines,” those comments said. “All persons are welcome and all care providers go for free. This individual wanted the dog to jump, as well. It is helpful when the public knows the whole story before jumping to conclusions. Thank you.”

Dutt denied they wanted to take the dog onto the trampolines and that the plan was to have her sit with the dog in the waiting area.

The company responded to Black Press Media email with an unsigned statement:

“Kai visited our facility yesterday and did in fact jump and enjoyed all the attractions in our park. His sister was offered a free admittance as is our policy with care providers, to assist Kai if needed.

“The incident arose from a dialogue about the dog going onto the trampoline area. Service dogs are welcome, and we do our best to address and accommodate all our customers needs including those requiring special care. We reached out to Kai and Danica on DM through social media, but haven’t heard back from them.”

Extreme Air Park has facilities in North Langley, Richmond, New Westminster and Calgary.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Badinotti makes cash donations to North Island food banks

‘it’s fantastic that they are supporting community organizations like this’

‘A bottomless well of love for people and communities’

Parksville Qualicum Beach News editor JR Rardon dies at age 61

NDP pushing for 10 days of paid sick days for all working Canadians

NDP has made the issue a requirement for their support of the Liberal government

No plans to rebuild Hardy Bay Industrial Centre after fire, owner says

A massive fire burnt down the old building in April

Port Hardy Fire Rescue adapts to new realities amidst COVID-19

Don’t forget to follow Port Hardy Fire Rescue on Facebook.

B.C. records no new COVID-19 deaths for the first time in weeks

Good news comes despite 11 new test-positive cases in B.C. in the past 24 hours

Tahsis opens its gates to visitors to save local economy

Seasonal local businesses that rely on tourism hope to survive despite drop in tourist numbers

BC Corrections to expand list of eligible offenders for early release during pandemic

Non-violent offenders are being considered for early release through risk assessment process

Fraser Valley driver featured on ‘Highway Thru Hell’ TV show dies

Monkhouse died Sunday night of a heartattack, Jamie Davis towing confirmed

Study looks at feasibility of Vancouver Island abattoir

South Island Prosperity Partnership funds study looking at local meat processing

Island city cancels plan for homeless camp; exploring alternative option

The plan heard strong objection from neighbouring residents and businesses

B.C. visitor centres get help with COVID-19 prevention measures

Destination B.C. gearing up for local, in-province tourism

36 soldiers test positive for COVID-19 after working in Ontario, Quebec care homes

Nearly 1,700 military members are working in long-term care homes overwhelmed by COVID-19

Most Read