Mapping the patient's journey through the system was one of three topics addressed by Caryl Harper

Mapping the patient's journey through the system was one of three topics addressed by Caryl Harper

VIHA hears its patients: Voices, Mapping, and IAP2 programs

The Vancouver Island Health Authority is hearing voices. And that's a good thing, according to Caryl Harper, the manager of primary health care.
In her presentation to the Mount Waddington Health Network meeting in Sointula Mar. 30, Harper said VIHA is working hard to move their model of service delivery towards a patient-centred model.

  • Apr. 21, 2011 8:00 a.m.

The Vancouver Island Health Authority is hearing voices. And that’s a good thing, according to Caryl Harper, the manager of primary health care.

In her presentation to the Mount Waddington Health Network meeting in Sointula Mar. 30, Harper said VIHA is working hard to move their model of service delivery towards a patient-centred model.

To that end VIHA through Harper and her colleagues, have been listening, mapping, and engaging patients to learn more about the patient experience.

One innovative approach Harper spoke about is the Patient Voices Network, an initiative of Impact BC supported by the BC Ministry of Health Services’ Patient as Partners Initiative.The Patient Voices Network, PVN, is like an association that patients join to become involved in shaping health care in British Columbia.

Almost everyone has been a patient at one time in their life, said Harper. That experience qualifies each person to belong to the PVN. The person can choose a passive or an active role within the group.

The passive role patients sign up to the registry and receive polls and surveys, participate in eLearning, and receive news and information on health issues and changes.

The active role patients, called the Activated Network, engage in peer-to-peer coaching, engage in activities designed to shape the system, and take a more active role in their own community’s health system.

There are four ways to get involved with the PVN.

1. Join the PVN Registry. Sign up to receive information on health care issues and participate in health surveys and polls.

2. Become a peer coach. Train to become part of a team of BC-wide peer coaches and help others in your community make healthy living changes. (e.g. increase physical activity, make healthier eating choices, reduce or stop smoking).

3. Get activated in the community. Help identify health care issues in your community and work with health care professionals to find local solutions.

4. Shape the system. Help shape primary health care by becoming actively involved in the system. (e.g. participate in focus groups, sit on patient advisory committees and attend conferences).

In addition to the PVN, Harper and her colleagues also gather feedback on patient experiences through programs called Mapping the Patient’s Journey and IAP2. All her programs are focused toward moving the patient, the family, and the community to the centre of the health decision-making model.

“Patients are supported and encouraged to participate in their own health care. My area is patient focused, and encourages patient participation and collaboration,” said Harper.

More information is available at www.patientvoices.ca or 1-888-742-1772 or by email at connect@patientvoices.ca.

Caryl Harper can be contacted through VIHA at 1-250-744-7010 or Caryl.Harper@viha.ca.

 

Just Posted

North Island Gazette
EDITORIAL: What to do about homelessness in Port Hardy

‘people suffering from homelessness deserve to be treated with dignity and compassion’

North Island Eagles logo
North Island Eagles give update on the upcoming 2021-2022 season

The North Island Eagles minor rep hockey teams are getting ready for… Continue reading

Ma Murrays 2021 virtual ceremony screenshot
North Island Gazette wins big at 2021 Ma Murray Newspaper Awards

Zoe Ducklow and Bill McQuarrie both won gold at the online ceremony

Port Hardy council has agreed to cancel Canada Day celebrations in wake of the discovery of the remains of 215 children being found on the grounds of a former residential school. (North Island Gazette file photo)
Council votes to cancel Canada Day celebrations in wake of mass grave sites being found

Coun. Treena Smith made the motion for the chamber to not host Canada Day celebrations this year

Port Hardy Fire Rescue responded to an early morning fire around 3:50 a.m. on Sunday, June 13. Two porta-potties were on fire at the Visitor’s Centre on Hastings Street. Anyone with information is asked to contact the RCMP at 250-949-6335. (Port Hardy Fire Rescue photo)
Firefighters respond to early morning fire near visitor centre in Port Hardy

Two porta-potties were on fire at the Visitor’s Centre on Hastings Street

Maxwell Johnson is seen in Bella Bella, B.C., in an undated photo. The Indigenous man from British Columbia has filed complaints with the B.C. Human Rights Tribunal and the Canadian Human Rights Commission after he and his granddaughter were handcuffed when they tried to open a bank account. THE CANADIAN PRESS/HO-Heiltsuk Nation, Damien Gillis, *MANDATORY CREDIT*
VIDEO: Chiefs join human rights case of Indigenous man handcuffed by police in B.C. bank

Maxwell Johnson said he wants change, not just words, from Vancouver police

Two ambulances and a medevac helicopter are on scene at Taylor River Flats rest area on Highway 4 due to a serious motor vehicle incident. (PHOTO COURTESY MAGGIE BROWN)
Highway 4 reopens between Port Alberni and Tofino

Multi-vehicle accident temporarily closed highway in both directions

Tk’emlups te Secwepemc Chief Rosanne Casimir stands outside the former Kamloops Indian Residential School after speaking to reporters, in Kamloops, B.C., on Friday, June 4, 2021.THE CANADIAN PRESS/Darryl Dyck
Kamloops chief says more unmarked graves will be found across Canada

Chief Rosanne Casimir told a virtual news conference the nation expects to release a report at the end of June

A woman wears a vaccinated sticker after receiving a COVID-19 vaccine at a vaccination clinic run by Vancouver Coastal Health, in Richmond, B.C., Saturday, April 10, 2021. THE CANADIAN PRESS/Jonathan Hayward
B.C. ranks among highest in world in COVID-19 first-dose shots: health officials

More than 76% of eligible people have received their 1st shot

A screenshot of the First Peoples Cultural Councils First Peoples’ Map. (First Peoples Cultural Council)
Online resource blends B.C.-Alberta’s Indigenous languages, art and culture

Advisor says initiative supports the urgent need to preserve Indigenous languages

An artists conception of the new terminal building at the Pitt Meadows Regional Airport.
Air travel taking off in B.C., but lack of traffic controllers a sky-high concern

There will be demand for more air traffic controllers: Miller

Canadian Armed Forces experts are on their way to North Vancouver after a local homeowner expressed worry about a military artifact he recently purchased. (Twitter DNV Fire and Rescue)
Military called in to deal with antique ‘shell’ at North Vancouver home

‘The person somehow purchased a bombshell innocently believing it was an out-of-commission military artifact’

Amy Kobelt and Tony Cruz have set their wedding date for February, hoping that more COVID-19 restrictions will have lifted. (The Macleans)
B.C. couples ‘gambling’ on whether COVID rules will let them dance at their wedding

Amy Kobelt and Tony Cruz pushed back their wedding in hopes of being able to celebrate it without the constraints of COVID-19

Most Read