The 211 helpline is available 24 hours a day, every day in more than 150 languages.

The 211 helpline is available 24 hours a day, every day in more than 150 languages.

BC 211 expects calls for support to increase as second wave continues across BC

Helpline is available 24 hours a day, every day

As the province continues its efforts to reduce the spread of COVID-19, a helpline dedicated to connecting people with community programs and services expects more people will be reaching out in search of support.

“We saw a spike in volume when the pandemic first hit, and as measures are taken to reduce the spread of the virus, we expect more people will be looking for help,” says Irene Chanin, Chief Executive Officer of BC 211.

211 is a helpline available 24 hours a day, every day in more than 150 languages.

When somebody calls, they are connected with a real person who will ask questions about their situation and then find the right programs and services. Sometimes it’s a senior remaining safe in their home but needing help accessing groceries, other times it’s a parent looking for help to pay bills after being laid off, or a young person looking for help to understand what government programs are available to them.

During a recent announcement about the expansion of 211 across the country, the honourable Ahmed Hussen, Minister of Families, Children and Social Development, echoed the importance of 211 during this unprecedented time.

“With the ongoing pandemic, the 211 service is more important than ever, helping get information about community services to the Canadians who need it,” Hussen said in a news release.

Residents in even the smallest communities can find comfort in knowing that they don’t need to face problems alone.

“We live in a time where there is a vast amount of information at our fingertips, but sometimes wading through it all to find what you need can be overwhelming,” says Chanin. “211 Navigators can quickly and easily help you find the right service for your unique situation.”

Access this service today by dialling 2-1-1 or visiting bc211.ca

Health and wellness

Just Posted

Eighteen-year-old Aidan Webber died in a marine accident in 2019. He was a Canadian Junior BMX champion from Nanaimo. (Submitted)
Inadequate safety training a factor in teen BMX star’s workplace death in 2019

Aidan Webber was crushed by a barge at a fish farm near Port Hardy

Hecht Beach cabin in ashes. (Submitted)
Beloved secret cabin lost to fire on the North Island’s west coast

The trappers cabin was shared with locals, but kept mostly secret

An Atlantic salmon is seen during a Department of Fisheries and Oceans fish health audit at a fish farm near Campbell River, B.C. in 2018. Mowi Canada has applied to the Federal Court of Canada for a judicial review of the decision by Fisheries Minister Bernadette Jordan to phase out salmon farming in the Discovery Islands by June, 2022. (Canadian Press/Jonathan Hayward photo)
Major B.C. salmon farms seek court intervention in Discovery Islands ban

Fisheries minister is phasing out operations in the area by June 2022

Michelle Lau with donations that have already been contributed for families kept away from home due to the Town Park Apartments fire. (Zoe Ducklow Photo)
Fundraiser started for tenants left hanging after apartment fire

Tenants not allowed back in to get personal items, so in need of clothes, food, gift cards

A mattress on fire gutted the second floor hallway at Town Park Apartments C-block Jan. 17. (Port Hardy Fire Rescue images)
‘Suspicious’ Port Hardy apartment fire could keep tenants out of their homes for months

A burning mattress created smoke and heat, causing several tenants to jump from windows

Maj.-Gen. Dany Fortin, vice-president of logistics and operations at the Public Health Agency of Canada, speaks at a news conference on the COVID-19 pandemic in Ottawa, on Friday, Jan. 15, 2021. THE CANADIAN PRESS/Justin Tang
B.C. records 500 new COVID-19 cases Wednesday, 14 deaths

Outbreak at Surrey Pretrial jail, two more in health care

A suspect has been arrested in connection with fires at Drinkwater Elementary (pictured) and École Mount Prevost. (Kevin Rothbauer/Citizen)
Arson suspect arrested after fires at Cowichan Valley schools

Drinkwater Elementary and Mount Prevost schools hit within a week

A woman writes a message on a memorial mural wall by street artist James “Smokey Devil” Hardy during a memorial to remember victims of illicit drug overdose deaths on International Overdose Awareness Day, in the Downtown Eastside of Vancouver, on Monday, August 31, 2020. THE CANADIAN PRESS/Darryl Dyck
B.C. paramedics respond to record-breaking number of overdose calls in 2020

On the front lines, COVID-19 has not only led to more calls, but increased the complexity

Chartwell Malaspina Care Residence in Nanaimo. (News Bulletin file photo)
Two Nanaimo care-home residents have died during COVID-19 outbreak

Death reported Monday was the second related to Chartwell Malaspina outbreak, says Island Health

Rod Bitten of Union Bay won $500,000 in the Lotto Max draw on Jan. 15. Photo supplied
Vancouver Island electrician gets shocking surprise with $500K Extra win

Rod Bitten has been hard at work with home renovations, which is… Continue reading

Oyster River Fire Rescue members were called out to a suspicious fire in Black Creek. Two vehicles parked at a private residence were destroyed by fire. Photo courtesy Oyster River Fire Rescue
Suspicious fire destroys two vehicles at Vancouver Island residence

Oyster River Fire Rescue personnel were dispatched to a fire at a… Continue reading

Members of the BC RCMP Explosive Disposal Unit (EDU) is on route to Drummond Park opposite of Fulford Habour on Saltspring Island after the discovery of a suspicious cylindrical-shaped device. (Google/Screencap)
Bomb disposal unit en route to Salt Spring Island after suspicious device found in park

Police say a resident discovered the device Wednesday morning in Drummond Park opposite BC Ferries terminal

Seven streets in downtown Duncan, including Station Street, will soon have new native names added to their signage. (Submitted graphic)
New Duncan street signs will be in English and Hul’q’umi’num

Seven streets to get additional names in First Nations language

Southern resident killer whales in B.C. waters. Research shows the population’s females are more negatively influenced by vessel traffic than males. (Photo supplied by Ocean Wise Conservation Association)
Female orcas less likely to feed in presence of vessel traffic: study

Research the southern resident population raises concerns over reproduction capacity

Most Read