(Black Press Media files)

CRTC report finds ‘misleading, aggressive’ sales tactics used by telecom industry

Report recommends measures to make a fairer situation for consumers

A report released by Canada’s telecom regulator found the industry is using unfair sales tactics with consumers.

Published Wednesday, the Canadian Radio-television and Telecommunications Commission found “that even with the existing measures put in place by service providers and governments, misleading or aggressive sales practices occur to an unacceptable degree.”

READ MORE: No more unlocking fees, says CRTC

READ MORE: New area code ‘672’ coming to BC in May 2019

As a result, the regulator has come out with several measures telecoms must follow:

  • Give pre-sales quotes to better inform customers
  • Offer trial periods to allow customers to cancel a service that did not match what they were offered
  • Ensure their offers and promotions match the customer’s needs and means
  • expanding the Commission for Complaints for Telecom-television Services’ mandate to include handling complaints of misleading or aggressive retail sales practices.

@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Just Posted

Suspicious fire in Alert Bay burns two homes, spreads to nearby bush

Police say underage suspects have been identified

VIDEO: North Island Bantam Eagles tie Dawson Creek Canucks in front of massive hometown crowd in Port Hardy

The Tier 3 Bantam Championships continued in style last night at the Don Cruickshank Memorial Arena.

Tri-Port Midget Wild finish season with gold medal performance

The other teams were no match for the Tri-Port girls.

Chief Administrative Officer officially appointed in Port McNeill

“Pete brings with him 17 years of municipal experience.”

Port Hardy RCMP’s 2018 fourth quarter crime stats are in

Port Hardy RCMP Staff Sgt. Wes Olsen spoke to Port Hardy council March 12.

VIDEO: Can you believe it? This B.C. hill pulls cars backwards up a slope

Sir Isaac Newton had clearly never been to this Vernon anomaly when he discovered gravity

Canucks hang on for 7-4 win over Senators

Horvat nets 2 for Vancouver

European, Canadian regulators to do own review of Boeing jet

Air Canada plans to remove the Boeing 737 Max from its schedule at least through July 1

Prime minister defends Liberal budget measures as sales effort gets underway

Conservatives under Andrew Scheer say it’s a spree funded by borrowing against the future

Mayor meets with B.C. health minister on homeless taxi transfers

Two homeless people were discharged from Surrey Memorial and sent to a Chilliwack shelter

B.C. lottery winner being sued by co-workers

They claim he owes them $200,000 each, in a lawsuit filed in B.C. Supreme Court in Vancouver

Teacher reprimanded for conduct towards special needs student

Alan Stephen Berry told vice principal he did not have time to use positive strategies

‘Full worm super moon’ to illuminate B.C. skies on first day of spring

Spring has sprung, a moon named in honour of thawing soil marks final super moon until 2020

Having phone within sight while driving does not violate law: B.C. judge

The mere presence of a cell phone within sight of a driver is not enough for a conviction, judge says

Most Read