‘Everybody’s in the same boat’: Tourism operators starting to see COVID-19 cancellations

Farwell Canyon near Riske Creek, B.C. is a destination spot for tourists in the Cariboo Chilcotin. (Angie Mindus photo - Williams Lake Tribune)
Owners of the Historic Chilcotin Lodge at Riske Creek, B.C. are starting to see cancellations come in as a result of the ongoing pandemic. Brenda Van Embers said everyone’s in the same boat and needs to remain calm and work together. (Monica Lamb-Yorski photo - Williams Lake
Brenda, Kris and Kurt Van Embers own and operate the Historic Chilcotin Lodge in Riske Creek, B.C. (Photo submitted)

Global uncertainty surrounding the COVID-19 crisis is already impacting the tourism industry, even for small, remote B.C. operators.

“The cancellations are just starting to roll in,” said Brenda Van Embers on Monday, March 16.

Brenda, her husband Kurt and son Kris have owned and operated the Historic Chilcotin Lodge at Riske Creek for the past four years, purchasing the 10-bedroom lodge about a half hour’s drive west of Williams Lake in April 2017, just before the wildfires.

“”It’s pretty scary out there. It’s very stressful, but everybody’s in the same boat. It’s not just us,” Van Embers said. “We have to remain calm and work together.”

Brenda said she waived the fee for this weekend’s cancelled bookings and is looking ahead to adjust Easter plans and other activities for the lodge and tea house as the coronavirus situation continues to unfold.

“It was going to be a wonderful season,” said Van Embers, noting half of her summer bookings are with European travellers taking part in the popular circle tour from Williams Lake to Bella Coola, then boarding BC Ferries to Vancouver Island. Those cancellations haven’t come in yet, she said.

“I almost don’t want to answer the phone.”

In terms of promised government compensation for potential business loss as a result of COVID-19, the Van Embers family have experienced emergency funding following the 2017 wildfire, from which they feel they have just recovered.

READ MORE: New Chilcotin Lodge owners find themselves in the thick of it

“We know through the wildfires there was help, so we are confident there will be again,” she said.

In the meantime, Van Embers is staying home, keeping a watchful eye on the media and government updates, and worrying about her elderly father.

“Everybody’s worried. We don’t go anywhere unless we have to.”

READ MORE: B.C. launches online COVID-19 self-assessment tool

Representatives from Cariboo Chilcotin Coast Tourism Association (CCCTA) said Wednesday (March 18) they are working closely with health authorities, government, and other industry partners to minimize the impacts of the ongoing outbreak of COVID-19 and build resiliency in communities and the tourism industry.

“We have mobilized as part of the provincial Tourism Emergency Response Team, gathering information from tourism businesses and sharing with government immediate and future needs,” stated Amy Thacker, chief executive officer of the CCCTA.

“We will be making information available to tourism operators and working directly with impacted businesses to build resiliency and aid recovery.”

Destination BC told Black Press Media on the weekend that it has already begun to implement its multi-phased emergency management and recovery marketing plans, exploring the most effective ways to support B.C.’s tourism industry throughout the COVID-19 outbreak.

“To mitigate impacts from the loss of visitation from certain international markets, Destination BC will redirect marketing funds on a temporary basis to our short-haul markets, including Alberta and B.C., to influence travellers during prime booking times for each market,” stated the spokesperson.

“Our short-haul markets have historically proven that they do still travel during situations like these, prioritizing destinations that are close to home, and they make those decisions on a short-term basis.”

On Destination BC’s website, a COVID-19 resource page has been added that is regularly updated, and includes federal and provincial information on infection prevention, travel advisories and suspensions, flights and border services, cruise lines, the role of DBC and Destination Canada in international destination marketing, and official provincial health directives.

There is also a visitors resource page on HelloBC.com with the latest information: hellobc.com/what-you-need-to-know/.”

Tourism in British Columbia generates upwards of $19 billion in revenues annually through more than 19,000 (small) businesses that employ over 330,000 people. The industry has enjoyed record-setting growth in recent years and has become the province’s third-largest business sector, according to the Tourism Industry Association of B.C.

READ MORE: Tourism industry advocate calls for emergency fund in wake of COVID-19 cancellations

CoronavirusTourism

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Port Hardy called in record number of black bear sightings last year

Conservation Officers attended 74 of the 314 calls made

North Island recreation camping site closed due to vandalism

Ruined picnic tables are the main damage

Port McNeill’s outdoor swimming pool will stay closed this summer

The Town of Port McNeill typically hires 12-13 staff for the pool every year.

Bird contacting wires causes massive Port Hardy power outage

The power outage started at 1:18 p.m. and lasted until 3:00 p.m.

Port Hardy Salvation Army serving lunch daily during pandemic

Centre is closed to the public, but overnight shelter, daily lunch and one-on-one services available

March dental conference key to many of B.C.’s COVID-19 cases

Early infections from China, Iran were quickly contained

Cortes Island affordable housing project hangs by a thread

Regional decision makers resort to COVID-19 concerns despite virtual meeting option and push hearing to September

MAP: Dr. Henry reveals which B.C. regions have seen most COVID-19 cases

B.C. health officials release a first look at how the novel coronavirus has reached all corners of the province

Tla-o-qui-aht First Nation woman, 26, fatally shot by police in Edmundston, N.B.

Police were conducting a well-being check at the time of the incident

Seniors to receive up to $500 in promised COVID-19 emergency aid in early July

The Liberal government first promised the extra help in mid-May, but had to create a new system to deliver the aid

VIDEO: Revelstoke bear wanders into Animal House pet store

Staff got ready to chase it out with a broom

Man found dead in his tent at Island homeless camp

Facebook posts tell of personal struggles and attempts to stay clean and sober

New study is first full list of species that only exist in Canada

Almost 40 per cent of them are critically imperilled or imperilled and eight are already extinct

Most Read