(Images: AirCanada.com)

Kootenay kidney patient awaiting Air Canada refund

Dan Ervin has waited for an Air Canada refund since his kidney transplant was cancelled in August

Nobody wants to wait months for a refund cheque.

Especially if that cheque was a loan from a friend in the first place.

Dan Ervin lives in Trail and has been waiting for a kidney transplant for six years; however luck was in Ervin’s favour and a call came in August that a donor was available.

But the clock was ticking, because in order to receive a new kidney, Ervin had to get to Vancouver from Trail within 12 hours.

He lives on a small disability pension, money is tight and the plane ticket would cost hundreds of dollars Ervin didn’t have.

The next flight out of the West Kootenay Regional Airport was via Air Canada at the price of $323.53, one-way.

So Ervin’s good friend, a senior on a fixed income, saved the day. The man drove Ervin to the airport and paid $323.53 by debit for the Vancouver-bound flight.

Unfortunately, before Ervin could board, he received a call from Vancouver informing him the kidney was no longer available and the transplant cancelled.

Understandably upset, the men returned to the Air Canada desk and asked for a refund as the medical flight was no longer needed.

Ervin says they were told a refund could not be issued right away. Instead, they would have to wait for it to be processed at the corporate office, and a cheque would be mailed out.

Now mid-October, he is still waiting for the $323.53 refund.

Being out the money is a real hardship, because by the time Ervin pays rent and food, there’s nothing left to start paying back his friend.

“I’ve been calling them (Air Canada) every week for the last two months,” says Ervin, clearly frustrated. “All I’m getting is the run around, a wooden voice comes on the line and says, ‘your request is being processed and the cheque will be coming in the mail’.

That’s exactly what it (phone recording) says … and it’s hard because the people who loaned me the money did it as a favour to me, they are seniors and on a fixed income too.”

The Trail Times contacted Air Canada media relations Thursday, the company responded by email that afternoon, citing concern. The email stated the Air Canada Customer Relations team would be in touch with Ervin.

By late Saturday afternoon, Ervin says he has not yet been contacted by Air Canada.

Just Posted

VIDEO: North Island’s 2019 Local Hero Awards

The Local Hero Awards ceremony created a platform for stories that make our communities strong.

Resident thinks Furney Place could potentially be a dangerous road, wants cement barriers installed

“I acknowledge that although speed is not a factor in my concern, aged drivers and distractions are”

‘Out of the Interior: Survival of the Small-town Cinema in British Columbia’ is coming to Gate House Theatre in Port McNeill

On Saturday, June 8 at 7:00 p.m., ‘Out of the Interior’ documentary will screen at Gate House Theatre.

North Island Rising: Political polarization

This fall there will be a minimum of four candidates wanting your vote here on the North Island.

Bradshaw’s Photo Highlight: The last walk together

“I would give almost anything to be able to have another walk together”

Police say it’s “impressive” no arrests were made after Raptors celebrations

Toronto will play the Western Conference champion Golden State Warriors next

Social media giants in hot seat as politicians consider regulations in Ottawa

Committee members will also grill representatives from Facebook, Twitter

Wildfire crews watching for dangerous wind shift in High Level, Alta.

The Chuckegg Creek fire is raging out of control about three kilometres southwest of the town

UN urges Canada to take more vulnerable Mexican migrants from Central America

The request comes as the United States takes a harder line on its Mexican border

Mistrial declared in Jamie Bacon murder plot trial

Bacon was on trial for counselling to commit the murder of Person X

B.C. VIEWS: Money-laundering melodrama made for TV

Public inquiry staged to point fingers before 2021 election

Canadian homebuyers escaping high housing costs by moving to secondary cities

In British Columbia, exurbs have grown in the Hope Valley and Kamloops

Feds lay out proposed new rules for voice, video recorders in locomotives

Transport Canada wants to limit use of recorders to if a crew’s actions led to a crash

Most Read