(Images: AirCanada.com)

Kootenay kidney patient awaiting Air Canada refund

Dan Ervin has waited for an Air Canada refund since his kidney transplant was cancelled in August

Nobody wants to wait months for a refund cheque.

Especially if that cheque was a loan from a friend in the first place.

Dan Ervin lives in Trail and has been waiting for a kidney transplant for six years; however luck was in Ervin’s favour and a call came in August that a donor was available.

But the clock was ticking, because in order to receive a new kidney, Ervin had to get to Vancouver from Trail within 12 hours.

He lives on a small disability pension, money is tight and the plane ticket would cost hundreds of dollars Ervin didn’t have.

The next flight out of the West Kootenay Regional Airport was via Air Canada at the price of $323.53, one-way.

So Ervin’s good friend, a senior on a fixed income, saved the day. The man drove Ervin to the airport and paid $323.53 by debit for the Vancouver-bound flight.

Unfortunately, before Ervin could board, he received a call from Vancouver informing him the kidney was no longer available and the transplant cancelled.

Understandably upset, the men returned to the Air Canada desk and asked for a refund as the medical flight was no longer needed.

Ervin says they were told a refund could not be issued right away. Instead, they would have to wait for it to be processed at the corporate office, and a cheque would be mailed out.

Now mid-October, he is still waiting for the $323.53 refund.

Being out the money is a real hardship, because by the time Ervin pays rent and food, there’s nothing left to start paying back his friend.

“I’ve been calling them (Air Canada) every week for the last two months,” says Ervin, clearly frustrated. “All I’m getting is the run around, a wooden voice comes on the line and says, ‘your request is being processed and the cheque will be coming in the mail’.

That’s exactly what it (phone recording) says … and it’s hard because the people who loaned me the money did it as a favour to me, they are seniors and on a fixed income too.”

The Trail Times contacted Air Canada media relations Thursday, the company responded by email that afternoon, citing concern. The email stated the Air Canada Customer Relations team would be in touch with Ervin.

By late Saturday afternoon, Ervin says he has not yet been contacted by Air Canada.

Just Posted

RDMW frustrated over WFP response to logging trucks on the highway

“The only way you are going to have our trust back is if you sit with us all at the table.”

Working group discusses public intoxication problem in Port Hardy

The aim is to “set up a framework to make the community a safer place.”

Port Hardy RCMP’s 2017 year-end crime statistics

“We ended 2017 with 4140 files opened, versus 4042 files opened from the year before”

Duncan family says care home switched mom’s cat with robot cat

Staff alleged to have said they were taking cat for bath, then replaced her with robotic stuffed toy

Foot found near Victoria belonged to missing Washington man

No foul play suspected in death of Stanley Okumoto, 79

B.C. Games open with Olympic touch

The 2018 B.C. Winter Games kicked off in Kamloops

How to keep local news visible in your Facebook feed

Facebook has changed the news feed to emphasize personal connections. You might see less news.

Suspect and Mountie bitten by police dog during arrest near Nanaimo

Two suspects were arrested in connection with a stolen pickup truck in Cassidy on Thursday evening

B.C. ski cross racer wins Olympic gold

Kelowna’s Kelsey Serwa wins the gold medal in thrilling fashion in PyeongChang

Vancouver Island job market ever-evolving

Various sectors driving employment in region will be represented at Black Press career fair in Comox Feb. 8

New charges against ex-Trump campaign associates

More charges were laid Thursday against President Donald Trump’s former campaign chairman and his business associate

Man accused in death of Winnipeg teen Tina Fontaine not guilty

Raymond Cormier was accused of killing Indigenous 15-year-old and dumping her body in the Red River

Okanagan real estate agents brace for speculation tax impact

“There’s a real potential for a domino effect to hurt the market in Kelowna.”

Human remains found near Campbell River

Human remains were found in a rural area outside Campbell River, RCMP… Continue reading

Most Read