New caller ID verification program expected to protect Canadians from ‘spoof’ calls

New caller ID verification program expected to protect Canadians from ‘spoof’ calls

Telecom companies should be able to implement verification systems by Sept. 30, 2020

Some of Canada’s telephone providers are being called on by the country’s telecom regulator to add to their arsenals in the battle against phone scammers.

The Canadian Radio-television and Telecommunications Commission announced Monday that it expects companies that provide Internet-based phone services to adopt new technology by next fall aimed at reducing the number of fake calls received by unsuspecting consumers.

To better protect Canadians from so-called “spoof” calls, telecom companies should be able to implement systems by Sept. 30, 2020 that will give many consumers the ability to verify whether calls they receive are from legitimate people, businesses or government agencies, the CRTC said.

The regulator wants service providers to adopt a new framework, known by the acronym STIR/SHAKEN and already adopted in parts of the United States, that will allow Canadians with Internet Protocol or VOIP-based phones, or mobile phones, to see whether calls they receive can be trusted.

“Nuisance calls are a major irritant for many Canadians,” CRTC chairman Ian Scott said in a statement.

“The new STIR/SHAKEN framework will enable Canadians to know, before they answer the phone, whether a call is legitimate or whether it should be treated with suspicion.”

It is not clear, however, how the calls will be verified.

READ MORE: Scammers are spoofing federal agency phone numbers, Canadian anti-fraud centre says

That will depend on how service providers implement the technology, said the regulator, calling the required technical changes “complicated.”

The regulator says that roughly 40 per cent of the 80,000 to 90,000 complaints it receives annually about unwanted phone calls revolve around caller-ID spoofing.

The calls are not just a nuisance.

The Canadian Anti-Fraud Centre has estimated Canadians have lost nearly $17 million since 2014 to scam artists who use computer programs to spoof legitimate telephone numbers, including numbers used by the Canada Revenue Agency, Service Canada and even local police.

To convince their intended victims to take their scams seriously, fraudsters use programs to change the number they’re calling from to one that the receiver would trust, such as a friend or legitimate government agency. In some of the more elaborate scams, fraud artists will call the victim from a second number that also appears on a caller ID display as coming from a legitimate source.

Caller ID technology used in today’s phone systems was developed with little consideration that it could be used nefariously and hasn’t changed much, while the technology to exploit it has exploded.

STIR/SHAKEN (“Secure Telephony Information Revisited/Signature-based Handling of Asserted information using toKENs”) will enable VOIP service providers to verify whether a caller’s identity can be trusted.

What that will look like on your call display hasn’t been determined, the CRTC said Monday.

It could appear as a check mark or some other indicator that suggests it’s OK to answer a call, officials said. Much depends on how the phone service providers implement the framework.

READ MORE: Police arrest B.C. phone scammer linked to illegal call centres in India

The framework does not work on landline phones offered by so-called legacy service providers.

But the CRTC said major telecom companies are also expected to meet a Dec. 19 deadline to implement technology that could eliminate calls from scammers by blocking calls with misformed ID numbers such as those starting with a zero or appearing to originate overseas. Telecom service providers have also been exploring ways to trace nuisance calls back to their points of origin so they can be blocked or investigated.

Terry Pedwell, The Canadian Press

Like us on Facebook and follow us on Twitter

Just Posted

NIC’s new president Lisa Domae assumed the role of president on April 12. Domae has worked at NIC since 2000, most recently as the executive vice president, academic and chief operating officer. (SUBMITTED PHOTO)
New North Island College president launches draft strategic plan

Lisa Domae assumed the role of president on April 12, 2021

Blueprints for the seniors housing project in Port Hardy. (North Island Seniors’ Housing Foundation photo)
Port Hardy seniors housing project could be approved any day now

The NISHF has been working on plans for seniors’ housing in Port Hardy for four years

Dr. Prean Armogam has lived and worked in Port McNeill for 15 years. (Bill McQuarrie photo)
McQuarrie: Island Health needs to keep Dr. Armogam working in Port McNeill

‘Island Health’s apparent intention is to not enter into a contract for Dr. Armogam’s services’

Email letters to the editor to editor@northislandgazette.com and we will publish online and in print.
LETTER: Port McNeill councillor responds to May 12 North Island Rising column

‘council raised residential taxes for no reason and I stand by that statement’

The seasonal Search and Rescue program will run between May to September. ( File photo/Canadian Coast Guard)
Coast Guard Inshore Rescue Program starting up next week

Teams have protocols in place to ensure COVID-19 safety

An avalanche near Highway 1 in Glacier National Park. Avalanche Canada will benefit from a $10 million grant from the B.C. government. (Photo by Parks Canada)
Avalanche Canada receives $10-million grant from B.C. government

Long sought-after funds to bolster organization’s important work

More “strings of lights” were seen on May 15, 2021, in night sky over Vancouver Island. (File photo)
Sicamous RCMP Sgt. Murray McNeil and Cpl. Wade Fisher present seven-year-old Cody Krabbendam of Ranchero with an award for bravery on July 22, 2020. (Contributed)
7-year old Shuswap boy receives medal of bravery for rescuing child at beach

Last summer Cody Krabbendam jumped into the lake to save another boy from drowning

B.C. Health Minister Adrian Dix and provincial health officer Dr. Bonnie Henry update the province’s COVID-19 vaccine program, May 10, 2021. (B.C. government)
B.C.’s COVID-19 infection rate stays below 500 a day over weekend

14 more deaths, down to 350 in hospital as of Monday

Royal Bay Secondary School’s rainbow crosswalk was vandalized shortly after being painted but by Monday, coincidentally the International Day Against Homophobia, Transphobia and Biphobia, the crosswalk had been cleaned up and students had surrounded it with chalk messages of support and celebration. (Zoe Ducklow/News Staff)
B.C. high’s school’s pride crosswalk restored following ‘hateful’ graffiti attack

Hate terms, racial slur, phallic images spray-painted at Greater Victoria high school

Terrance Mack would have celebrated his 34th birthday on May 13, 2021. Mack’s family has identified him as the victim of a homicide in an apartment on Third Avenue in Port Alberni sometime in April. (SUBMITTED PHOTO)
Family identifies Ucluelet man as victim of Vancouver Island homicide

Terrance Mack being remembered as ‘kind, gentle’ man

Nathan Zuk had left his mother’s residence in Whaletown on Cortes Island in mid-December 2020 in a 14’ skiff rowboat and headed to an unknown location near the Pryce Channel, Deer passage, or Toba Inlet. Photo courtesy RCMP
RCMP need help finding man who set off from Cortes Island in 14-foot rowboat

Nathan Zuk left in December, may have been last seen in Toba Inlet approximately three weeks ago

Discarded construction materials make up nearly 40 per cent of all materials sent to the landfill from sources in the city of Victoria. (Zero Waste Victoria)
Victoria looks to curb waste by turning demolitions into deconstructions

Community drafting bylaw forcing developers to be better at salvage and recycling

Emergency service workers at the collision scene along Highway 4 in Hilliers on Sunday, May 16. A motorcyclist was airlifted to hospital by BC Air Ambulance and later died. (Collin C photo)
UPDATE: Motorcyclist dies from injuries sustained in Mid-Island highway collision

BC Highway Patrol says impairment not a contributing factor in crash

Most Read