Yates Funeral Home on Rupert Street in Port Hardy has been closed since its license was revoked.

Port Hardy funeral home shut down

The North Island’s only funeral home has been shut down after owners failed to comply with the law, a Consumer Protection BC spokesperson told the Gazette.

PORT HARDY — The North Island’s only funeral home has been shut down after owners failed to comply with the law, a Consumer Protection BC spokesperson told the Gazette.

Yates North Island Funeral Service has not been allowed to do business out of its 7170 Rupert St. facility since Aug. 2 when its licence was cancelled, said Tatiana Chabeaux-Smith, spokesperson for Consumer Protection BC.

“We did this because of repeated issues of non-compliance with the law in British Columbia,” she said.

“The cancellation followed a number of progressive actions we’ve taken in the past.”

Funeral services and cremation are governed in B.C. under the Business Practices and Consumer Protection Act and the Cremation, Interment and Funeral Services Act.

Consumer Protection BC is responsible for enforcing that law, which states businesses doing funeral services must have a licensed funeral director present.

But Chabeaux-Smith said there had been issues with the local funeral home dating back more than a year.

“In April 2010 we issued a compliance order to North Island Funeral Services to properly supervise funeral apprentices and that only licensed funeral directors were to make funeral arrangements,” she said.

In Aug. 2010, following a subsequent inspection, the licensing agency suspended the funeral home’s license for failure to provide a licensed funeral director at location and having unlicensed personnel making funeral arrangements.

“The suspension was lifted when he complied with some addition restrictions we put on his licence,” said Chabeaux-Smith.

At the beginning of this month, following yet another inspection, the funeral home’s licence was cancelled for failure to meet conditions on licence regarding having funeral directors on site and opening times.

“We did this in response to repeated issues of non-compliance with the law and the cancellation follows a number of progressive actions taken by Consumer Protection BC,” Chabeaux-Smith said.

“In this particular instance, we were faced with continuing non-compliance with restrictions placed on the licence regarding having a licensed funeral director being present at the location.”

Ron Yates, owner of the local funeral home, has two others — Yates  Funeral Service & Crematorium (Port Alberni) Ltd. and Yates Funeral Service & Crematorium in Parksville — which are not under investigation, Chabeaux-Smith said.

Yates is traveling in “a remote area” in his motor home and not available, said Barry Tuck, general manager of Yates’ operation.

“I’m not speaking for the owner and it’s not my place to comment, but what Consumer Protection said is true … we can’t use our facility,” said Tuck, who added all pre-arranged and immediate need services from the North Island would be handled from the Parksville office.

“Consumers who have pre-need contracts with Yates North Island Funeral Services can call the contact information located on their contract to find out about their options,” said Chabeaux-Smith.

“We also advise consumers to review their cancellation rights in the contract.”

Chabeaux-Smith urged people on the North Island in need of funeral services to call Consumer Protection BC toll-free at 1-888-564-9963 or visit www.funeralrightsbc.ca to identify another licensed funeral provider.


Just Posted

Port Hardy council hesitant to formalize question period in agendas, refers it to committee

In first act as new council, representatives were uncertain about formalizing question periods.

Gas prices on Vancouver Island to drop six cents

But a ‘volatile’ market could lead to increases in the coming weeks

Mt. Waddington’s Salvation Army releases eye-opening statistics report for 2017

Shelter overnight stays saw a 431 per cent increase since 2014.

B.C. Legions in need of young members to continue aiding veterans into the future

Lest we forget what thousands of men and women did to fight for Canada’s freedoms – but without new membership, many Legion chapters face dwindling numbers

BC Ferries passengers wait to leave Vancouver Island after Remembrance Day

Traffic aboard BC Ferries slows after Remembrance Day long weekend

People flocking to Vancouver Island city to see hundreds of sea lions

Each year the combination of Steller and California sea lions take over Cowichan Bay

Vancouver Island remembers

Important stories shared as Islanders salute those who made the greatest sacrifice

NDP leader Jagmeet Singh weighs in on Vancouver Island fishing ban

Singh and MacGregor say improving salmon abundance is important

Feds respond to sexual assault investigation at B.C. naval base

Report of Oct. 5 sexual assault on Vancouver Island base taken over by Canadian Forces National Investigation Service

EU divorce deal in peril after two UK Cabinet ministers quit

Negotiators from Britain and the European Union have struck a proposed divorce deal that will be presented to politicians on both sides for approval, officials in London and Brussels said Tuesday.

Northern California fire death toll at 56; 130 missing

Many of the missing are elderly and from Magalia, a forested town of about 11,000 to the north of Paradise.

Canfor to buy 70 per cent stake in Swedish Vida Group for $580 million

The privately held company has nine sawmills in southern Sweden with an annual production capacity of 1.1 billion board feet.

Saudi prosecutor seeks death penalty in Khashoggi’s killing

Saudi Arabia’s top prosecutor is recommending the death penalty for five suspects charged with ordering and carrying out the killing of Saudi writer Jamal Khashoggi.

Mixing business and family: Trudeau turns to Singapore ancestors to widen trade

Trudeau’s ancestor, Esther Bernard, born Farquhar (1796-1838) was the daughter of Major-General William Farquhar (1774-1839), the first British Resident and Commandant of Singapore.

Most Read