Hydro won’t answer

A small business owner cannot contact BC Hydro by phone

Dear editor:

I am the owner of a small business and the manager of an apartment building on the North Island. I am, like many, a father, grandfather and husband in the same house. My time for anything is valuable and sparse.

Since the folks from BC Hydro came to town installing smart meters, I’ve been trying to reach Hydro. They cut off power to one of my suites and when I call the number suggested, I am told that due to the higher than normal call rates the wait time will be 45 minutes or longer!

I have tried mornings, afternoons and evenings. Always the same refrain: “Due to the higher than normal call rates your wait time will be 45 minutes or longer”.

After ten days, I submitted that this is normal. This is unacceptable.

At one point I received a call from Hydro on a line that offered them a second number to call, but they didn’t call it: they left a message for me to call them.

Guess what number they gave me? That’s right — “Due to higher than normal call rates your wait time will be 45 minutes or longer.”

I want to jump up and down and light my hair on fire. What else is a person to do?

Rick McRae

Port McNeill

 

Just Posted

Loggers Golf Tournament returns to the links at Seven Hills Golf and Country Club

The North Island Logger’s Golf Tournament has been running for over 30 years.

Port McNeill Kids in Motion gets 300 bucks from council for swimming time at outdoor pool

Port McNeill Kids in Motion are a registered non-profit society,

Tyson’s Thoughts: Flag raising ceremony a great start to pride festivities

It was beautiful to see a group of people celebrate who they truly are and not be afraid to do so.

Blue Sox dominate Sneak Attack at Fathers Day Classic

Blue Sox got out to an early lead and kept building on it with strong hitting and quality fielding.

North Island Rising: Minority Rules – Women & Politics

Male politicians continue to out number female politicians in the North Island.

Raptors announcer credited with calming massive crowd after shooting

Matt Devlin, the Raptors’ play-by-play announcer since 2008, was praised for preventing panic from spreading

Sexting teens at risk of harms including depression, substance use: study

Use of alcohol, cigarettes and marijuana were also found to be associated with sexting

Deadline for cabinet to decide future of Trans Mountain expansion is today

International Trade Minister Jim Carr described the decision as ‘very significant’

Mom describes finding son ‘gone’ on first day of B.C. inquest into overdose death

Resulting recommendations could change handling of youth records amidst the overdose crisis

Dash-cam video in trial of accused B.C. cop killer shows man with a gun

Footage is shown at trial of Oscar Arfmann, charged with killing Const. John Davidson of Abbotsford

Suicide confirmed in case of B.C. father who’d been missing for months

2018 disappearance sparked massive search for Ben Kilmer

Eight U.S. senators write to John Horgan over B.C. mining pollution

The dispute stems from Teck Resources’ coal mines in B.C.’s Elk Valley

Threats charge against Surrey’s Jaspal Atwal stayed

Atwal, 64, was at centre of controversy in 2018 over his attendance at prime minister’s reception in India

Anti-vaxxer Robert F. Kennedy Jr. to speak in Surrey

He’s keynote speaker at Surrey Environment and Business Awards luncheon by Surrey Board of Trade Sept. 17

Most Read